Unexpected Item in the bagging area!
How often have you been confronted by that obnoxious computer generated nasal voice! Ugh! Shopping is no longer what it used to be. And I thought I was alone in hating the self-checkout counters.
New research suggests 48% of Britons think self-service checkouts are a nightmare, neither quick nor convenient. Quite the opposite in fact, and their complaints are all too familiar.
Firstly, there's the bag struggle. Shoppers who follow the "bag for life" mantra may feel they aren't as welcome as they would expect. Self-service checkouts often don't recognise them and shoppers may even be charged for plastic bags they haven't used.
Then there's the barcode blindness the machines experience with maddening regularity. There's nearly always something they refuse to scan, leaving customers repeatedly swiping, running the risk of repetitive strain injury and feeling a pang of sympathy for those who do this for a living.
read the full report here!
New research suggests 48% of Britons think self-service checkouts are a nightmare, neither quick nor convenient. Quite the opposite in fact, and their complaints are all too familiar.
Firstly, there's the bag struggle. Shoppers who follow the "bag for life" mantra may feel they aren't as welcome as they would expect. Self-service checkouts often don't recognise them and shoppers may even be charged for plastic bags they haven't used.
Then there's the barcode blindness the machines experience with maddening regularity. There's nearly always something they refuse to scan, leaving customers repeatedly swiping, running the risk of repetitive strain injury and feeling a pang of sympathy for those who do this for a living.
read the full report here!
posted by Deepak Mohan | 14:41
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